FAQ’s

What size cards do you offer?

We offer three cards sizes:

Standard – 5" x 7" Inch (12.7 x 17.78cm)

Large – A4, 8.3" x 11.7" (21 x 29.7cm)

Square - 5.5" x 5.5" (13.97 x 13.97cm)

Details about the card dimensions can be found on each item. All of our greeting cards are printed to order.

Can I send the greeting direct to the recipient?

Of course, the option to send direct is available when choosing the card.

What is your refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@clickofabuttonprints.co.uk.  If your return is accepted, customers are responsible for the cost of returning items, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@clickofabuttonprints.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like personalised items or digital downloads.  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What is your shipping policy?

At present, our services are exclusively available for customers in the UK.

- Your order will be processed within 1-3 business days.

- We estimate that your order will arrive within 1-2 business days (not including weekends and UK bank holidays).

- Our greeting cards are shipped without tracking.

*Please note that we cannot be held responsible for any delays caused by the postal service. 

Do you ship internationally?

We currently only offer shipping within the UK.